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UPDATE: 911 Service Restored to Verizon Customers

Verizon customers across Southern Oregon were unable to dial 911 for most of Tuesday morning.

Posted: Apr 24, 2018 6:58 AM
Updated: Apr 24, 2018 5:23 PM

UPDATE: According to Verizon officials, 911 service has now been restored throughout Southern Oregon.

NewsWatch 12 has confirmed with 911 operators in the Medford area that service is back online as of 12PM and operators are calling back on any failed calls made to 911 from this morning.

A Verizon spokesperson issued this official statement when asked for background on the incident:

"The safety of our customers is our utmost priority. Our network engineers worked closely with our vendor, who is responsible for routing 911 calls, to resolve the issue and restore 911 service to cell phones in Southern Oregon."

(Updated as of 11:20 a.m. on Tuesday, April 24)



Verizon customers across Southern Oregon are unable to dial 911. At this time the problem appears to be ongoing.

The Emergency Communications of Southern Oregon (ECSO) says this is a wide spread outage, but it is unclear how many people are affected.

According to the Curry County Sheriff's Office (CCSO), they noticed the problem around 1 a.m. this morning, and later confirmed with Verizon that the outage affected all of Southern Oregon, and not just Curry County.

There's no word yet on when this issue is expected to be fixed. CCSO said that Verizon and dispatch centers throughout Southern Oregon have been hard at work to solve the issue.

If you have an emergency text 911 or call the ECSO non-emergency line: (541) 776-7206.

Oregon Coronavirus Cases

Data is updated nightly.

Confirmed Cases: 9636

Reported Deaths: 209
CountyConfirmedDeaths
Multnomah236169
Marion159547
Washington149120
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Umatilla6674
Union3551
Lincoln3452
Deschutes2010
Lane1963
Malheur1601
Linn1569
Polk15412
Jackson1400
Yamhill1328
Jefferson1310
Klamath1251
Benton915
Hood River880
Wasco851
Morrow821
Clatsop490
Douglas450
Josephine441
Coos420
Columbia350
Lake200
Tillamook130
Crook120
Wallowa100
Curry80
Baker40
Sherman20
Grant10
Harney10
Gilliam00
Unassigned00
Wheeler00

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Reported Deaths: 6315
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Alameda6472140
Fresno562677
Kern510080
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Tulare4627136
San Joaquin447455
San Francisco377650
Sacramento355969
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Santa Barbara326129
Ventura324047
Marin271019
Kings258332
Stanislaus239144
Monterey179115
Solano147625
Merced127211
Sonoma126710
Placer78611
San Luis Obispo7012
Yolo58324
Madera5665
Santa Cruz4173
Napa3444
San Benito2572
Lassen2340
Butte2063
El Dorado2060
Sutter2063
Humboldt1444
Shasta1354
Nevada1231
Glenn1220
Yuba1031
Tehama881
Lake850
Mendocino850
Colusa700
Calaveras530
Del Norte511
Tuolumne430
Mono411
Inyo331
Siskiyou310
Mariposa271
Amador260
Plumas110
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