Avista: Ashland natural gas outage due to partially closed valve during routine maintenance

Avista still estimates that crews will have natural gas restored to Ashland residents by the end of the day on Friday.

Posted: Mar 20, 2019 11:53 PM
Updated: Mar 21, 2019 11:51 PM

ASHLAND, Ore. —

March 21 11:45 p.m. UPDATE: Avista says some customers may not see service returned until Saturday.

The president of Avista said in an emailed statement, "We understand this situation is inconvenient for our customers, and we want to assure them that we are working as quickly, efficiently and safely as we can to restore their natural gas service."

March 21, 2019 7:06 PM UPDATE: A natural gas outage that has left thousands of Ashland residents and businesses bereft of gas began during "routine valve maintenance" when the valve was left partially closed, according to the latest update from Avista.

"This resulted in an under-pressurization to downstream customers — a condition that does not, in and of itself, present an imminent safety concern," the company said. "Avista’s focus has been to ensure that the re-pressurization of the system, and the re-light of customer equipment, is accomplished as quickly, efficiently and safely as possible."

Crews from Avista and pulled from elsewhere in the area are still working to relight natural gas service for thousands of customers. According to Avista, the company just added 14 more workers to the efforts, bringing the total number of personnel to 49.

"As crews make their way from property to property to relight, customers can help with the process," Avista said, providing the following tips:

 - To ensure crews are able to complete each relight, customers should make sure gates are unlocked so each meter can be accessed to safely restore gas service.

 - If there is a dog in the yard, customers should make sure it’s properly secured either in the home or kenneled outside.

 - An adult will also need to be available to let the service person inside. If the service person is unable to complete the relight, a note will be left at the door inviting customers to call Avista to come back to complete the relight. This may delay the full restoration.

For the latest updates on Avista's progress, visit their website here or see the relight map below.

(Updated 3/21/19 at 4:50 p.m.)


INITIAL REPORT: Avista crews have released an updated timeline for when Ashland customers affected by the natural gas outage could see their service restored.

Crews hope to have every customer's service restored by the end of the day on Friday. They worked until 11 p.m. on Wednesday to relight service. They'll resume relighting again at 8 a.m. Thursday morning.

See the map for the broken down timeline for each region, and when they could see the gas restored.

Avista brought in crew members from around the region to fix the outage, and says 35 service personnel are focused on customer relights. 

Avista said in a news release, "We understand this is an inconvenience and appreciate the patience and cooperation of our customers. The safety of our customers, communities and employees is our primary goal."

Oregon Coronavirus Cases

Data is updated nightly.

Cases: 174501

Reported Deaths: 2460
CountyCasesDeaths
Multnomah34800568
Washington23412229
Marion20116299
Clackamas15311204
Lane11554144
Jackson9904127
Umatilla796883
Deschutes708272
Linn414263
Yamhill408775
Klamath345259
Polk342952
Malheur342758
Josephine305462
Douglas304365
Benton273218
Jefferson206432
Coos196831
Columbia153826
Union141124
Lincoln129820
Wasco128928
Hood River112429
Morrow107915
Clatsop8918
Crook87819
Baker85614
Curry5939
Tillamook5803
Lake4137
Grant4064
Harney3056
Wallowa1575
Sherman570
Gilliam561
Wheeler251
Unassigned00

California Coronavirus Cases

Data is updated nightly.

Cases: 3716579

Reported Deaths: 60994
CountyCasesDeaths
Los Angeles122864123628
Riverside2972154525
San Bernardino2945774550
San Diego2748113674
Orange2688694891
Santa Clara1169712013
Kern1078251322
Sacramento1010581646
Fresno1005001643
Alameda852561477
Ventura802301000
San Joaquin714311334
Contra Costa66927782
Stanislaus603831028
Tulare49383830
Monterey43267357
San Mateo41107560
San Francisco35993517
Santa Barbara33863446
Solano31875239
Merced31196452
Sonoma29679311
Imperial27962719
Kings22766245
Placer21751283
San Luis Obispo20917256
Madera16250239
Santa Cruz15554204
Marin13860226
Yolo13559199
Shasta11677217
Butte11549196
El Dorado9719109
Napa965479
Sutter9268109
Yuba609844
San Benito598263
Lassen566924
Tehama543056
Nevada444775
Tuolumne406664
Mendocino398747
Amador362151
Humboldt358737
Lake340643
Glenn235525
Colusa219816
Calaveras205551
Siskiyou194021
Inyo141738
Del Norte12747
Mono12734
Plumas6906
Modoc4884
Mariposa4247
Trinity3985
Sierra1100
Alpine880
Unassigned330
Medford
Clear
85° wxIcon
Hi: 82° Lo: 41°
Feels Like: 82°
Brookings
Partly Cloudy
49° wxIcon
Hi: 70° Lo: 47°
Feels Like: 47°
Medford
Clear
85° wxIcon
Hi: 58° Lo: 30°
Feels Like: 82°
Medford
Partly Cloudy
85° wxIcon
Hi: 85° Lo: 39°
Feels Like: 82°
Klamath Falls
Clear
73° wxIcon
Hi: 70° Lo: 33°
Feels Like: 73°
Very warm Sunday
KDRV Radar
KDRV Fire Danger
KDRV Weather Cam

Community Events