PORTLAND, Ore. — As the response to COVID-19 continues to unfold in the U.S., utility company Pacific Power says that it will suspend late fees and disconnections for customers in Oregon, Washington, and California.
The move is due to State of Emergency declarations in all three states in response to the new coronavirus, Pacific Power said. Governor Kate Brown made the emergency declaration on Sunday morning.
"Pacific Power wants customers to know we are ready around the clock to answer any questions about your electrical service and help any customers who are having difficulty paying their electrical bills," the utility said. "The company’s focus continues to be on maintaining the reliability of our service and the safety of customers, communities and colleagues."
According to Pacific Power, it is continuing to look for other ways to support customers during the "quickly evolving" public health emergency.
Customers are advised that they can call 1-888-221-7070 at any time to speak with a customer care agent who can help answer any questions.
"We will continue to work closely with state and federal emergency response teams to support all our customers throughout this event," Pacific Power said.
Our focus continues to be on maintaining the reliability of our service and the safety of customers, communities and colleagues. We will continue to work closely with state and federal emergency response teams to support our customers and communities throughout this event. (3/3)
— Pacific Power OR (@PacificPower_OR) March 12, 2020