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Oregon directs insurance companies to extend grace periods during state of emergency

The Oregon Department of Consumer and Business Services ordered insurance companies to pause policy cancellations and offer grace periods for late premium payments.

Posted: Mar 25, 2020 10:13 AM
Updated: Mar 25, 2020 10:37 AM

SALEM, Ore. — Oregonians in midst of the current public health crisis due to coronavirus shouldn't lose their insurance for late payments, the Oregon Department of Consumer and Business Services said on Wednesday after issuing a temporary emergency order.

The order "requires all insurance companies to extend grace periods for premium payments, postpone policy cancellations and nonrenewals, and extend deadlines for reporting claims," the agency said.

The new coronavirus and the state's response to prevent its spread has caused thousands of Oregonians to lose their jobs, forced businesses to close, and has otherwise put a damper on local economies as people increasingly stay home. This has impacted many people's ability to make insurance payments, report claims, or otherwise keep in contact with insurers.


RELATED: Oregon eases unemployment requirements as COVID-19 response causes lay-off boom


“During this crisis, we must all do our best to help Oregonians focus on staying healthy, care for their families, and prevent the spread of the coronavirus,” said Andrew Stolfi, insurance commissioner. “Many of our insurers have already stepped up and done the right thing. This order will ensure every Oregonian who needs it has relief from these insurance policy terms, giving them a measure of security and stability.”

According to the state's order, insurance companies must take steps immediately to do the following until the order is no longer in effect:

  • Institute a grace period for premium payments on all insurance policies issued in the state
  • Suspend all cancellations and nonrenewals for active insurance policies
  • Extend all deadlines for consumers to report claims and communicate about claims
  • Provide consumers the ability to make premium payments and report claims while maintaining safe social distancing standards

RELATED: Southern Oregon businesses eligible for disaster loans due to coronavirus


The order is effective immediately, and will be in force through at least April 23. The state said that if necessary, the department may extend the duration of this temporary order.

If Oregonians have questions or concerns about their insurance company or agent, they can contact the department’s advocacy team at 888-877-4894 (toll free) or visit dfr.oregon.gov for more information or to file a complaint.

Oregon Coronavirus Cases

Data is updated nightly.

Confirmed Cases: 32581

Reported Deaths: 542
CountyConfirmedDeaths
Multnomah7113137
Marion465894
Washington449760
Umatilla296241
Clackamas239861
Malheur161723
Lane118517
Jackson11395
Deschutes82512
Yamhill75713
Jefferson5298
Polk52915
Linn51913
Morrow4986
Lincoln48113
Union4462
Benton3106
Wasco2893
Klamath2802
Hood River2510
Douglas2274
Clatsop2040
Josephine1982
Columbia1651
Coos1560
Baker942
Crook621
Tillamook520
Lake320
Curry310
Wallowa301
Sherman180
Harney120
Grant90
Gilliam80
Unassigned00
Wheeler00

California Coronavirus Cases

Data is updated nightly.

Confirmed Cases: 807451

Reported Deaths: 15583
CountyConfirmedDeaths
Los Angeles2669886504
Riverside581781189
San Bernardino54386925
Orange530691214
San Diego46331775
Kern31865367
Fresno28199382
Sacramento22183406
Alameda21136406
Santa Clara21030311
San Joaquin20194441
Contra Costa16469205
Stanislaus16452351
Tulare15970263
Ventura12664150
Imperial11835317
San Francisco11076101
San Mateo9843150
Monterey980771
Santa Barbara9037113
Merced8872142
Kings763177
Sonoma7369122
Marin6694117
Solano630963
Madera448165
Placer356745
San Luis Obispo354429
Butte281944
Yolo279555
Santa Cruz23309
Sutter170511
Napa166913
San Benito134011
Yuba11537
El Dorado11094
Mendocino90818
Shasta80617
Lassen7400
Glenn5783
Tehama5465
Lake53911
Nevada5337
Colusa5296
Humboldt5017
Calaveras31714
Amador29616
Tuolumne2274
Inyo18715
Mono1652
Siskiyou1650
Del Norte1391
Mariposa752
Plumas500
Modoc270
Trinity160
Sierra60
Alpine20
Unassigned00
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