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Oregon directs insurance companies to extend grace periods during state of emergency

The Oregon Department of Consumer and Business Services ordered insurance companies to pause policy cancellations and offer grace periods for late premium payments.

Posted: Mar 25, 2020 10:13 AM
Updated: Mar 25, 2020 10:37 AM

SALEM, Ore. — Oregonians in midst of the current public health crisis due to coronavirus shouldn't lose their insurance for late payments, the Oregon Department of Consumer and Business Services said on Wednesday after issuing a temporary emergency order.

The order "requires all insurance companies to extend grace periods for premium payments, postpone policy cancellations and nonrenewals, and extend deadlines for reporting claims," the agency said.

The new coronavirus and the state's response to prevent its spread has caused thousands of Oregonians to lose their jobs, forced businesses to close, and has otherwise put a damper on local economies as people increasingly stay home. This has impacted many people's ability to make insurance payments, report claims, or otherwise keep in contact with insurers.


RELATED: Oregon eases unemployment requirements as COVID-19 response causes lay-off boom


“During this crisis, we must all do our best to help Oregonians focus on staying healthy, care for their families, and prevent the spread of the coronavirus,” said Andrew Stolfi, insurance commissioner. “Many of our insurers have already stepped up and done the right thing. This order will ensure every Oregonian who needs it has relief from these insurance policy terms, giving them a measure of security and stability.”

According to the state's order, insurance companies must take steps immediately to do the following until the order is no longer in effect:

  • Institute a grace period for premium payments on all insurance policies issued in the state
  • Suspend all cancellations and nonrenewals for active insurance policies
  • Extend all deadlines for consumers to report claims and communicate about claims
  • Provide consumers the ability to make premium payments and report claims while maintaining safe social distancing standards

RELATED: Southern Oregon businesses eligible for disaster loans due to coronavirus


The order is effective immediately, and will be in force through at least April 23. The state said that if necessary, the department may extend the duration of this temporary order.

If Oregonians have questions or concerns about their insurance company or agent, they can contact the department’s advocacy team at 888-877-4894 (toll free) or visit dfr.oregon.gov for more information or to file a complaint.

Oregon Coronavirus Cases

Data is updated nightly.

Cases: 65170

Reported Deaths: 820
CountyCasesDeaths
Multnomah14988210
Washington881596
Marion8321127
Clackamas535376
Umatilla409948
Lane382037
Jackson335623
Malheur230839
Deschutes191114
Yamhill156516
Linn126018
Polk105115
Douglas80415
Jefferson76511
Benton7097
Union6912
Klamath6854
Morrow6197
Lincoln56313
Wasco47218
Josephine4314
Columbia4223
Coos3831
Hood River3611
Clatsop3330
Baker2573
Crook1906
Grant1221
Tillamook1110
Curry1052
Lake980
Harney861
Wallowa702
Sherman230
Gilliam210
Wheeler20
Unassigned00

California Coronavirus Cases

Data is updated nightly.

Cases: 1114524

Reported Deaths: 18726
CountyCasesDeaths
Los Angeles3645207438
San Bernardino845311129
Riverside806761400
San Diego71648968
Orange696941554
Kern38316445
Fresno35973471
Sacramento33133546
Santa Clara30676463
Alameda27485499
San Joaquin24649503
Contra Costa22412258
Stanislaus20370416
Tulare19752303
Ventura18040174
Imperial15053353
San Francisco14445158
Monterey13886113
San Mateo13203169
Sonoma11428155
Merced10986176
Santa Barbara10922133
Kings1003886
Solano934980
Marin7518128
Placer577867
Madera571480
San Luis Obispo561835
Yolo419975
Shasta409542
Santa Cruz389827
Butte366459
Napa275717
Sutter263813
El Dorado19304
San Benito174115
Yuba173210
Lassen14803
Tehama143523
Mendocino138522
Nevada10189
Lake83218
Glenn8296
Humboldt7309
Tuolumne7088
Colusa6426
Mono4993
Siskiyou4951
Amador45016
Calaveras43421
Inyo28316
Del Norte2731
Plumas1770
Trinity1130
Modoc1110
Mariposa1042
Alpine420
Sierra170
Unassigned00
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