SEVERE WX : Air Quality Alert - Red Flag Warning View Alerts

Oregon Employment chief announces plan to address backlogged unemployment claims

Oregon Employment Department director Kay Erickson said that the agency would work to process '100 percent' of the backlogged claims.

Posted: May 26, 2020 10:47 AM

SALEM, Ore. — The head of Oregon's Employment Department unveiled a plan on Tuesday to process the roughly 38,000 backlogged unemployment claims that have piled up since the state's coronavirus countermeasures caused a massive lay-off boom beginning in March.

Despite strides made in additional staffing and claims processing over the past two months, many Oregonians have continued to report a lack of movement on their unemployment claims and difficulty contacting OED for help.

"While the Oregon Employment Department has paid a record number of Oregonians within two to three weeks, for too many Oregonians, their claims are in a backlog," OED director Kay Erickson said in a statement. "We know how frustrating it has been for those who are trying to reach us about the status of their claims and have been unable to get through."

Over the past two weeks, leading lawmakers from both the Democratic and Republican parties have indicted the agency for the backlog, urging action.

Erickson's statement on Tuesday heralded 'Project Focus 100,' an effort to process 100 percent of the backlogged claims through a four-point strategy.

"The goal is straightforward: to process 100 percent of the 38,000 claim backlog as quickly as possible and get Oregonians the relief they need," Erickson said.

The four steps listed by Erickson are as follows:

  1. Continue surge hiring. The department has made good progress getting the staff we need to process claims quickly, increasing by six times the number of people processing claims than were in place before COVID-19 closures began. We continue hiring and training new employees to ensure every Oregonian gets the benefits they’re owed in a timely fashion.
  2. Further focus our experienced professionals on the oldest and most complex claims. For two weeks, from May 29 to June 12, we will increase our outbound calls to resolve claims for those that have been waiting the longest. To do this, our most experienced employees will take time away from answering the phones. We will also temporarily reassign job center employees to take incoming calls to help resolve questions, in all languages, relating to: Address/Phone number changes, looking up customer ID (CID) numbers, re-setting PIN numbers, issues with claiming a week of benefits online (including taking weekly certifications), filing a new claim or processing an internet initial claim (except those with military, federal, or out-of-state wages), re-starting a claim, checking the status of a claim (if unable to use the online claim system).
  3. Increase proactive contact and communication. We’re piloting new ways of contacting Oregonians to let them know where their claims are in the system and to solve problems. We now have pre-recorded phone messages and emails will confirm that we’ve received your PUA claim. We’re also working to add a customer service chat bot to our website.
  4. Use technology to close gaps and improve service. We have identified strategies that move claims out of processing traps that can hang them up. That has already moved thousands of claims through processing. We will continue using these strategies to speed up processing and get Oregonians whose claims have been stuck the benefits they’re owed.

"We continue to add new metrics to our online dashboard so that Oregonians can watch our progress," Erickson said. "We’ll continue to be transparent about where we are and our progress toward our goals. Navigating this crisis is a collective effort, and Oregonians know how to work together to overcome hard challenges. We’ll get through this together."

Oregon Coronavirus Cases

Data is updated nightly.

Cases: 224547

Reported Deaths: 2877
CountyCasesDeaths
Multnomah42425618
Washington28176259
Marion24842333
Clackamas20349243
Lane15401176
Jackson13240160
Deschutes1074187
Umatilla988394
Linn644882
Yamhill515882
Klamath498279
Douglas479594
Polk440457
Josephine438076
Malheur370967
Benton354822
Jefferson252842
Coos241040
Columbia213732
Union175924
Wasco160631
Lincoln159122
Crook144724
Hood River128934
Morrow125017
Clatsop123711
Baker116018
Curry86512
Tillamook7985
Grant5657
Lake4868
Harney46611
Wallowa2486
Gilliam881
Sherman872
Wheeler491
Unassigned00

California Coronavirus Cases

Data is updated nightly.

Cases: 4003787

Reported Deaths: 64620
CountyCasesDeaths
Los Angeles131165624721
Riverside3112424667
San Bernardino3095025265
San Diego3011003805
Orange2856205146
Santa Clara1245862183
Sacramento1178311790
Kern1143421428
Fresno1057321746
Alameda980131290
Ventura845891046
Contra Costa78084836
San Joaquin776151461
Stanislaus666191097
Tulare50731854
San Mateo45255588
Monterey44651528
San Francisco41758565
Solano36525261
Santa Barbara36106469
Sonoma33414331
Merced33321485
Imperial29333746
Placer25624307
Kings23790251
San Luis Obispo22356267
Madera17220249
Santa Cruz16779207
Yolo15149215
Marin15039243
Butte13523205
Shasta13179242
El Dorado11312121
Napa1055282
Sutter10343127
Yuba712950
San Benito632664
Tehama592766
Lassen590526
Nevada568575
Humboldt535154
Mendocino485652
Tuolumne469173
Lake440866
Amador395348
Siskiyou259640
Glenn248127
Colusa238118
Calaveras235658
Del Norte174710
Inyo148238
Mono13395
Plumas7926
Modoc5767
Mariposa5377
Trinity4696
Sierra1370
Alpine910
Unassigned810
Medford
Partly Cloudy
66° wxIcon
Hi: 92° Lo: 60°
Feels Like: 66°
Brookings
Mostly Cloudy
51° wxIcon
Hi: 75° Lo: 54°
Feels Like: 51°
Crater Lake
Partly Cloudy
66° wxIcon
Hi: 76° Lo: 50°
Feels Like: 66°
Grants Pass
Cloudy
66° wxIcon
Hi: 95° Lo: 63°
Feels Like: 66°
Klamath Falls
Partly Cloudy
51° wxIcon
Hi: 88° Lo: 55°
Feels Like: 51°
Very hot and smoky Wednesday
KDRV Radar
KDRV Fire Danger
KDRV Weather Cam

Community Events