UPDATE: More than 4,500 customers without natural gas in the Ashland area

More than 4,500 customers have lost service due to low pressure.

Posted: Mar 19, 2019 11:57 AM
Updated: Mar 19, 2019 6:47 PM

UPDATE 5:45 P.M. ASHLAND, Ore.-- Avista has updated the number of customers impacted by the loss of natural gas to 4,500. 

Since the outage began, Avista has brought in about 18 natural gas crew members from Washington and Idaho. 

Avista’s restoration approach begins with restoring natural gas service to critical infrastructure, then moves to densely populated areas and expands outward from there to its customers.

Crews expect to begin the relight process Tuesday evening. Avista says crews will work until 11:00 tonight and then pick back up at 8:00 Wednesday morning. 

Avista says customers can expect the following:

• Service personnel moving from property to property shutting off the natural gas meter.
• Once the natural gas meters in the area have been shut off, service personnel will move from property to property to initiate the relight process.
• The relight process involves a service person knocking on a door and entering the property when the resident is home. All Avista personnel will have identification.
• Once relit, the service person will check the appliances in the residence.
• If the resident is not home, the service person will leave a card on the door, inviting the customer to call Avista so we can come back to relight.
• Customers do not need to take any action with their appliances at this time and should not relight their natural gas service on their own.

Avista it could take two to three days before everyone has their natural gas restored. 

UPDATE 1:52 P.M. ASHLAND, Ore.-- Avista says it could take two to three days before natural gas is restored in the Ashland area.

The outage appears to have resulted from a decrease in pressure in the natural gas pipeline.

Some impacted customers may have their natural gas service temporarily shut off before an Avista service person comes to relight the natural gas service. Crews will work as quickly and as safely as possible until all customers are restored.

Some customers were told Avista is bringing in crews from outside the Ashland area, some coming from as far as Spokane.

Customers can find natural gas safety information on Avista's website

Avista Utilities notified the City of Ashland that as many as 2,300 residents may be experiencing loss of service due to low pressure.

The area affected lies between the Ashland airport and downtown. Earlier, a resident of Ashland Street confirmed to KDRV that they were without service.

KDRV's Leah Thompson is in Ashland now and will have more details this afternoon.

The notice below is posted on the City of Ashland’s website.

Avista Utilities has notified the City of Ashland that up to 2,300 customers in the service area between the Ashland airport and the downtown are experiencing very low pressures and likely loss of use. Avista is uncertain of the timeline for restoring system pressure to these customers and has indicated that it could be out for some time as crews are being sent from various locations in the Northwest to assist in restoring full service.

A formal press release has not yet been issued by Avista. As soon as it is received, it will be posted on the City website.

Avista can be reached at or 1-800-227-9187.

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