SEVERE WX : High Wind Watch - Wind Advisory View Alerts
STREAMING NOW: Watch Now

Ashland natural gas outage over, Avista says

Crews have restored natural gas to more than 4,900 customers in the Ashland area, according to utility company Avista.

Posted: Mar 25, 2019 3:34 PM

ASHLAND, Ore. — A widespread natural gas outage that began nearly a week ago is now at an end, utility company Avista said on Monday. At its final tally, the company said that more than 4,900 customers — including businesses and multi-family dwellings — were left without gas during the outage.

“We’re grateful for the patience of our customers during this multi-day outage and understand that this situation was challenging and frustrating. We appreciate the kindness you showed our crews as they went door-to-door to relight your natural gas service,” said Dennis Vermillion, President of Avista.

However, the company said that there were still about 130 customers left who had apparently been unavailable for relight on Avista's first pass. Since the relighting process required that crews come when a resident was able to give them access, some missed connections were bound to happen.

"The majority of these customers have made contact with Avista and either have crews dispatched to relight today or have coordinated with us for relight at a later date," the utility said.

According to Avista, crews from Washington and Idaho — as well as other utility companies from throughout the Pacific Northwest — came together to work on the big Ashland outage. Almost 100 people reportedly worked 16-hour days "to restore natural gas service as quickly, efficiently and safely as possible."

“We’re pleased that we were able to restore service to our customers without any safety incidents, and we acknowledge the role of our customers in accomplishing this," said Vermillion. "We’re also grateful for the support of regional utilities Northwest Natural and Cascade Natural Gas who provided critical resources and worked tirelessly alongside Avista crews to expedite restoration.”

Avista has said that it will continue its investigation into the circumstances of the outage to find potential "enhancements" that could prevent or streamline the process in the future. In previous statements and demonstrations, the company said that a partially-closed valve during the course of routine maintenance caused depressurization, leading the company to shut down the entire Ashland area as a precaution. That shutdown then required the manual relighting process for each individual customer.

Although Avista has now said that the outage affected more than 4,900 "customers," NewsWatch 12 is still working to determine how many individuals and businesses were truly impacted by the outage and how.

Avista said the following for any remaining customers who have yet to have their service restored:

"For those customers who we were unable to gain access to complete the relight of natural gas service and who have not yet contacted Avista, please call us at (800) 227-9187. These customers are our priority, and crews will be working until 11 p.m. tonight and throughout the coming days to complete relights."

Oregon Coronavirus Cases

Data is updated nightly.

Cases: 153645

Reported Deaths: 2162
CountyCasesDeaths
Multnomah31669515
Washington20962209
Marion18246282
Clackamas13260170
Lane10096122
Jackson8198108
Umatilla760081
Deschutes589358
Yamhill373962
Linn354455
Malheur333658
Polk300642
Klamath276554
Douglas237551
Josephine228849
Benton227816
Jefferson193427
Coos138518
Union126919
Columbia123221
Wasco121825
Lincoln112320
Hood River106029
Morrow103613
Crook77118
Clatsop7706
Baker6397
Curry4106
Tillamook4062
Lake3746
Harney2726
Grant2221
Wallowa1424
Gilliam531
Sherman520
Wheeler221
Unassigned00

California Coronavirus Cases

Data is updated nightly.

Cases: 3543340

Reported Deaths: 49888
CountyCasesDeaths
Los Angeles118349620069
Riverside2885413695
San Bernardino2850812651
Orange2598573848
San Diego2578053218
Santa Clara1095061747
Kern102137786
Fresno945841397
Sacramento926211446
Alameda797961200
Ventura76947805
San Joaquin662901042
Contra Costa61865653
Stanislaus55487937
Tulare47680731
Monterey42016323
San Mateo38552502
San Francisco33947394
Santa Barbara31630398
Solano29882161
Merced28749393
Sonoma27845295
Imperial26840587
Kings21916218
Placer19661231
San Luis Obispo19500221
Madera15325201
Santa Cruz14516174
Marin13083197
Yolo12689185
Shasta10950172
Butte10855158
El Dorado906995
Napa895068
Sutter881896
San Benito572358
Yuba571936
Lassen559419
Tehama506852
Tuolumne392959
Nevada390974
Mendocino379043
Amador343840
Humboldt313633
Lake310740
Glenn220723
Colusa212513
Calaveras190225
Siskiyou172013
Inyo127835
Mono12084
Del Norte9765
Plumas6516
Modoc4504
Mariposa3937
Trinity3525
Sierra990
Alpine800
Unassigned00
Medford
Clear
52° wxIcon
Hi: 51° Lo: 28°
Feels Like: 52°
Brookings
Clear
50° wxIcon
Hi: 54° Lo: 31°
Feels Like: 50°
Medford
Clear
52° wxIcon
Hi: 30° Lo: 9°
Feels Like: 52°
Medford
Partly Cloudy
46° wxIcon
Hi: 54° Lo: 29°
Feels Like: 43°
Klamath Falls
Clear
35° wxIcon
Hi: 38° Lo: 19°
Feels Like: 29°
Another sunny afternoon
KDRV Radar
KDRV Fire Danger
KDRV Weather Cam

Community Events