MEDFORD, Ore. -- The week of April 8-14 is National Public Safety Telecommunicators Week.
911 Dispatchers answer hundreds of calls a day and are in charge of transferring information from callers to emergency personal.
"You have to know a lot about everything police, fire, and medical. We rely on our experience to help, our experience and our training, to help request with the questions we ask. We aren’t the ones that are actually on scene, we're the ones that take the information and deliver that to the people who respond to you and sometimes that’s not very clear out there that there is a distinct difference between 911 and the people that respond," said Sarah Leonard, a supervisor at ECSO.
Dispatchers must know local geography and be able to locate someone in distress.
"We have to know geography. They have to be able to tell us a common place and us just to know where that is. We’re talking about all of Jackson County. We have to recognize if that was Josephine County, Klamath County, Douglas County; we have to determine if that’s even in our area and a lot of times people who are from here will call to report an emergency in Portland and Eugene and you have to figure out which 911 center to get that call to you as soon as you can," explained Candise Jackson who has been a dispatcher for 8 years.