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More than a week with no power, Oregonians demand answers from PGE

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There are still about 38,000 customers without power because of that historic winter storm. PGE's Elizabeth Lattanner said it's the worst winter storm they've seen in 40 years.

Posted: Feb 22, 2021 11:08 AM
Updated: Feb 22, 2021 11:19 AM

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PORTLAND, Oregon (KPTV) -- Thousands of Oregonians are still in the dark, and many have been without power for more than a week. Those affected are demanding answers from Portland General Electric.

There are still about 38,000 customers without power because of that historic winter storm. PGE's Elizabeth Lattanner said it's the worst winter storm they've seen in 40 years.

Customers are asking why it's been taking so long to restore power.

"A record number of crews out there addressing each and every piece of that damaged equipment and damaged wires and poles and things that need to be repaired before we can fully restore that power," Lattanner explained.

She said there is no hard estimate as to when all power will be restored and that crews are working 24/7 to get every customer's power turned back on.

Some people are asking why they haven't seen crews in their neighborhood.

"It could be that the impact to your particular area is further down the line. So it could be not visible to you that we're doing the work necessary to restore your power," Lattanner said.

Others are asking why their neighbor's power is back on, but theirs is not.

"What's likely the case is they are on a different feeder or line that brings power to their house than their neighbors," Lattanner said.

She also said folks shouldn't worry about paying for services they didn't use.

"If they're experiencing an outage, we're not charging you for power," she said.

Lattanner said PGE is always preparing for storms, but the magnitude of this particular one is what's making things so challenging.

"We're always preparing for storms. This storm, in particular, was incredibly challenging because of the amount of ice we saw building up on power lines," she said. "In some places from pole to pole, you can imagine a thousand pounds worth of ice weighing down on those wires and trees, so everything was more severe than we've seen in decades."

PGE has more than 400 crews still working with help from other places across the state of Oregon and from neighboring states, including Washington, Montana and Nevada.

Oregon Coronavirus Cases

Data is updated nightly.

Cases: 154554

Reported Deaths: 2204
CountyCasesDeaths
Multnomah31785528
Washington21060212
Marion18335285
Clackamas13310175
Lane10172126
Jackson8299111
Umatilla763181
Deschutes591859
Yamhill375964
Linn356556
Malheur334358
Polk302942
Klamath277455
Douglas242853
Benton231816
Josephine231649
Jefferson195028
Coos142519
Union127519
Columbia124321
Wasco122026
Lincoln112820
Hood River106329
Morrow104414
Clatsop7756
Crook77518
Baker6487
Curry4166
Tillamook4122
Lake3746
Harney2726
Grant2221
Wallowa1424
Gilliam531
Sherman530
Wheeler221
Unassigned00

California Coronavirus Cases

Data is updated nightly.

Cases: 3554629

Reported Deaths: 51395
CountyCasesDeaths
Los Angeles118754221106
Riverside2891853749
San Bernardino2853342673
Orange2603483889
San Diego2589823260
Santa Clara1098411765
Kern102627811
Fresno947941412
Sacramento929441464
Alameda800881224
Ventura77238834
San Joaquin665691082
Contra Costa62164674
Stanislaus55775944
Tulare47784746
Monterey42138327
San Mateo38763515
San Francisco34061398
Santa Barbara31763407
Solano29968164
Merced28915395
Sonoma27954298
Imperial26843589
Kings21951218
Placer19713231
San Luis Obispo19612227
Madera15390209
Santa Cruz14588183
Marin13136197
Yolo12760185
Shasta10944174
Butte10915160
El Dorado9095100
Napa897668
Sutter884597
San Benito574359
Yuba573336
Lassen560119
Tehama508152
Tuolumne394659
Nevada393274
Mendocino379643
Amador344441
Humboldt316033
Lake313440
Glenn221023
Colusa212813
Calaveras190547
Siskiyou174014
Inyo128736
Mono12114
Del Norte9875
Plumas6536
Modoc4524
Mariposa3947
Trinity3675
Sierra990
Alpine810
Unassigned00
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