STREAMING NOW: Watch Now

Lost teddy bear gets a luxury spa stay

A little boy accidentally left his teddy bear, Sutro, at a hotel in Hawaii, so staff gave the lost bear and his companion, a stuffed seal named Kauai, the five-star spa treatment.

Posted: Jan 12, 2019 9:40 AM
Updated: Jan 12, 2019 9:49 AM

When 2019 started off with a beloved toy gone missing and a child in tears, the January blues hit hard for Anna Pickard.

The San Francisco-based creative director had just arrived from a family vacation in sunny Hawaii when she made the awful discovery that someone hadn't made the flight.

Sutro, her son's teddy bear, had been left at back at the five-star Grand Hyatt Kauai, where they'd been staying.

As anyone who's ever lost a favorite toy knows, sometimes that's just the sad end of the story. But Pickard didn't give up.

"We just had many tears when we realized my son had left his teddy bear in the pull-out bed in the room," she wrote in an email to the hotel.

To her relief, Pickard got a positive response from Julien Woerpel, the Hyatt's housekeeping director. The hotel staff had found Sutro, along with his furry companion Kauai, a newly purchased toy Hawaiian monk seal.

Woerpel, a father of two children aged one and three, says he was touched by Pickard's email and empathized with the situation.

"Anna was so nice and I fully understand how distraught kids can be when they realize their bear buddy is missing," he tells CNN Travel.

Woerpel decided to put a light-hearted spin on the situation and, with the help of Rachel Bower, the Hyatt's assistant executive housekeeper, help Sutro make the most of his extended stay.

"Rachel and I thought we'd make it fun and show that his bear was just having so much fun on his Kauai vacation that he wanted to stay longer," he explains.

The swanky Grand Hyatt Kauai, situated on the golden sands of Poipu Beach, prides itself on good customer service -- but Woerpel and his team took it to another level.

Lucky bear Sutro became a true VIP guest, taken on an adventure around the resort with his escapades and experiences documented in a series of heartwarming photographs -- all sent back to Pickard to reassure her son.

VIP experience

"He suddenly sent the wonderful email with all the images," Pickard tells CNN Travel.

The photos depict Sutro and Kauai visiting the laundry room, hanging out with the employees who originally found the toys. The pair then spent time at the hotel spa where Sutro even got a manicure.

Their vacation is pretty envy-enducing. Sutro and Kauai got to experience everything the Hyatt has to offer, lounging in a fancy cabana, going for picturesque walks around the resort and chilling by the pool.

"We took him all around the resort where he met staff, helped do landscaping and laundry, got a spa treatment and finally checked out before heading home," says Diann Hartmann, director of marketing communications at the Grand Hyatt.

Pickard posted the images on social media -- and this adorable tale of the kindness of strangers set the Twitterverse alight.

Meanwhile, Pickard left a postcard on her son's pillow from Sutro, explaining that his bear had loved his time Hawaii so much, he'd decided to stay a couple of extra days, but he'd be back very soon.

The moral of the story? It's always worth sending a friendly email and being polite to hotel employees.

And yes, a lost toy is upsetting, but it's also possible the teddy bear's having the vacation of a lifetime.

Oregon Coronavirus Cases

Data is updated nightly.

Confirmed Cases: 11851

Reported Deaths: 232
CountyConfirmedDeaths
Multnomah282472
Marion183153
Washington181520
Umatilla9877
Clackamas95527
Union3692
Lincoln3615
Malheur3021
Lane2943
Deschutes2520
Yamhill1949
Jackson1780
Linn17410
Polk17312
Jefferson1630
Morrow1381
Klamath1351
Wasco1161
Benton1126
Hood River1040
Douglas600
Josephine571
Clatsop550
Coos540
Columbia480
Lake240
Crook181
Tillamook160
Wallowa140
Baker110
Curry90
Sherman40
Harney20
Gilliam10
Grant10
Unassigned00
Wheeler00

California Coronavirus Cases

Data is updated nightly.

Confirmed Cases: 318761

Reported Deaths: 7027
CountyConfirmedDeaths
Los Angeles1303943795
Riverside24765537
Orange23901421
San Diego19371422
San Bernardino18912304
Fresno790687
Imperial7827135
Alameda7725148
Kern633997
San Joaquin627968
Santa Clara5983166
Tulare5678152
Sacramento533981
Stanislaus463351
Contra Costa460589
San Francisco442650
Ventura424653
San Mateo3949112
Santa Barbara393131
Marin343430
Kings289839
Monterey254018
Solano207528
Merced188412
Sonoma165014
Placer105511
San Luis Obispo9054
Madera8938
Yolo83928
Santa Cruz5683
Napa4774
Sutter3724
Butte3384
San Benito3362
El Dorado3070
Lassen2750
Shasta1876
Yuba1803
Humboldt1654
Glenn1640
Nevada1631
Colusa1130
Mendocino1130
Lake1081
Tehama1041
Calaveras670
Tuolumne640
Del Norte600
Mono501
Siskiyou410
Amador400
Inyo341
Mariposa311
Plumas170
Alpine20
Trinity20
Sierra10
Unassigned00
Medford
Clear
80° wxIcon
Hi: 88° Lo: 56°
Feels Like: 80°
Brookings
Clear
66° wxIcon
Hi: 73° Lo: 55°
Feels Like: 66°
Crater Lake
Clear
78° wxIcon
Hi: 81° Lo: 47°
Feels Like: 78°
Grants Pass
Clear
79° wxIcon
Hi: 87° Lo: 56°
Feels Like: 79°
Klamath Falls
Clear
78° wxIcon
Hi: 85° Lo: 46°
Feels Like: 78°
Sunny & seasonal Sunday
KDRV Radar
KDRV Fire Danger
KDRV Weather Cam

Community Events