PORTLAND, Ore. — Pacific Power is warning its customers of a phone scam targeting utility customers in Oregon and Washington.
Pacific Power says scammers have hit customers in Walla Walla and Astoria, and may be targeting other communities as well. Pacfic Power says scammers call customers claiming to be from Pacific Power. The scammers say the customer has past due payments and is in jeopardy of being disconnected.
The caller advises the customer to make a payment either immediately on the phone via credit card, by calling a special number or by going to a local store to purchase a pre-paid card and calling back with the code.
Utility customers should be aware this is not a legitimate request and Pacific Power does not follow this practice. When Pacific Power contacts a customer, the representative will always have the customer’s account number.
Even then, if you are contacted by phone and have any concerns about the validity of the call, it is always appropriate to let the caller know you prefer to call them back at the utility’s published customer service number.
Pacific Power can be reached any time, toll free at 1-888-221-7070.