Speech to Text for Concerns About Patient Safety at Valley View
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barrett is live at the village at valley view in ashland. she's been looking into the facility for the last month. she gives us an in-depth look at the state's investigation. this is a story you'll only see on newswatch 12. [a11]valley view neglect-only on the village at valley view has been ordered to post this sign inside and outside all facility entrances and exits. the state imposed a licensing restriction on the facility to not accept any new residents while violations are being corrected.. that restriction is still in place. dhs found serious violations of residents' rights in the investigation. anonymous fmr. employee, "i saw a resident that would write that they were scared to be alone on their white board because they couldn't communicate any other way." this former employee wants to stay anonymous.. but she's speaking to us because she says families need to know what's happening inside these walls. anonymous fmr. employee, "the medication errors i think were serious to the point where it lead to complications and some of the residents and a resident lost their life and i swear it's due to that medication error." john is one of the owners here at valley view. he does not have a direct role in patient care, but says his employees have not misused a sedative called "plo--gel". "the plo gel is only to be used on residents that have been prescribed its use. it's a pharmaceutical it's a prescription drug so you can't just get a tube of it and use it on other people." during a regular inspection, the department of human services state investigators found major concerns about the use of that antipsychotic gel. dhs says, "we found that to be a serious violation of residents rights. residents were refusing to take the medication in its pill form so the facility got this prescription for medication and gel form and used it on those residents." plo gel in it's cream form is usually found in hospice settings to make people comfortable towards the end of their life. dhs says plo-gel is not fda approved to use on dementia patients. dhs says, "it's a non-approved use and it's antipsychotics, and in this vein are also considered black box store really they are not recommended for people with dementia related behaviors for this year's and there's a lot of research out there that indicates that's not the proper use of that." valley view says the medicine is only used on patients who are prescribed it. john says "we have missed some of the documentation there's no question about that and to the extent that if you don't have documentation saying you did this and the only conclusion is that it wasn't done and that's how dhs has to interpret that." the lack of paperwork is another concern for dhs and a former employee. valley view says it's taking the state's suggestions to keep its residents safe and comfortable.. while resolving the concerns dhs pointed out. dhs officials tell me they are confident the facility will take the steps necessary to keep patients safe and comfortable. live in ashland, sionan barrett, newswatch12. [a15]valley view neglect-anchor tag we also have information for anyone with concerns about someone's level of care at any facility in the region. find out how to report your concerns at