Going Beyond The Call: Two local 911 dispatchers receive life-saving awards

Going Beyond The Call: Two local 911 dispatchers receive life-saving awards

Posted: Nov. 8, 2017 8:15 PM
Updated: Nov. 8, 2017 11:24 PM

CENTRAL POINT, Ore.-- Two emergency dispatchers with ECSO are being recognized for life-saving actions they took during calls earlier this year.

Crystal Lewis and Candise Jackson have answered thousands of 9-1-1 calls.

Sometimes their calls are tricky-- where there's no one talking on the other end of the line, or a caller hangs up.

Both those scenarios happened-- and their actions during those calls earned them both awards.

Last year ECSO had almost 6000 9-1-1 hang-up calls.

While a lot of these calls are accidental it's up to the dispatcher to make that determination by following up with the caller.

In January of this year Crystal Lewis got a call from a woman who was breathless.

The caller was only able to say, “Is anybody there?” before the call disconnected.

Crystal Lewis says, "By the tone of her voice I just figured there's something not right, why are you out there in this time of the day, in this weather?"

Crystal located the GPS coordinates after the woman did not answer.

Crystal Lewis says, "When she didn't call me back it was just a gut feeling."

She found the caller's location was off of Dead Indian Memorial Road.

She knew she had to get the coordinates to deputies.

Phoenix Police Chief Derek Bowker says, "Deputies were quickly dispatched after hiking nearly three miles through snow to the GPS coordinates. They discovered the female, she was in the snow, had been skiing, got lost, and spent the night."

The woman was taken to the hospital with signs of hypothermia.

Crystal Lewis says, "There's days where it's stressful, it just comes with the territory."
Candise’s lifesaving call happened in March, when she got a call from a 911 only phone.

ECSO gets 9-1-1 calls from 9-1-1 only phones multiple times a day, and usually it’s a kid playing with the phone.

But Candise had a gut feeling this wasn’t an accidental call.

Candise Jackson says, "There was nothing astonishing about the call, it was like any other 911 only call we get, but there was something about it that made me think there may be something here."

She quickly transitioned to a different method of communication, asking the caller to press two buttons if they were having an emergency.

Candise Jackson says, "I only got enough information to know she was in some sort of emergency where she couldn't speak, I knew she was in a domestic situation."

Then-- a series of button pushes and 37 minutes later-- police were able to find the exact location.

Candise Jackson says, "Once I got two button pushes to the right street then we zeroed in on the house."

Both women never got to meet their callers but they were able to follow up and find out the outcomes of both situations… where they were able to lead the callers to safety with hardly any information.

Candise Jackson says, "I like we are able to get people the help they need."

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