MEDFORD, Ore.--If you need to send money across state lines, the person you are sending the money to may have a tough time getting it.
NewsWatch 12's Eliana Sheriff explains how a local woman and her mother ran into this issue using a popular money transfer service.
Rhonda Haney tried to send her 70-year-old mother 350 dollars in cash last Thursday using the money transfer service in Walmart.
Five days later, her mom still doesn't have the money, Rhonda’s transfer was denied, and she still has no answers as to why.
Rhonda Haney says, "Nothing is fixed and I still have to send my mother the money."
Rhonda says she's never using Walmart’s money transfer service again after she tried to send cash to her elderly mother in Illinois.
Her mom says she's received money through Walmart many times and never had this issue.
Hester Martin says, "I've never had a problem, they just gave it to me."
This time the funds weren't released.
Walmart told her mom they couldn’t release the money because the transaction was flagged by the company Walmart uses to make money transfers, Ria Financial Services.
Rhonda Haney says, "They asked me why did I send my mother the money? I said that is none of their business as to why."
She says she was also asked where she got the money and other personal questions.
Rhonda Haney says, "And I refused to answer the questions so they told me I could go to Walmart, that I did not pass the questionnaire and I could go pick up my money, which floored me.”
Rhonda says she still has no answers as to why the transaction was flagged.
Ria's website, says it reserves the right to reject a proposed money transfer; and require additional information to complete a money transfer.
Rhonda Haney says, "I think it's just profiling, the questions they asked are profiling questions, why are you sending someone money? And then for Walmart to tell me they've following the federal government questions but couldn't show me any documentation of these questions."
Rhonda says she'll be using her bank from now on.
Rhonda Haney says, "Well I should have done what told my mom we should do from the beginning and do bank to bank processing."
Rhonda says she will be writing to Walmart’s corporate office about her issue.
Walmart did refund the money and the 8 dollar transfer fee after the transaction was cancelled.
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