At the Lines for Life call center you can't see it, but those on the other line can feel it.
Emily Moser runs the youth line program, a group of highly-trained teens who answer calls from young people thinking about suicide.
Moser says lately, they've been fighting off a message they're getting from the Netflix drama, "13 Reasons Why.”
It’s about a girl who commit suicide and the reasons why she did it.
“It really sensationalizes this idea around suicide being a viable option,” says Moser.
Volunteer Molly Benson says she's frustrated with how the show portrays adults, councilors and even the girl's friends as unsupportive.
She says in reality, there’s always a place teens can to turn to for help, and sometimes what they need most is empathy.
“I’m 17, I’m not a professional but I’m able to say wow, that sucks, can you stay safe tonight? And I think that's a lot of power of what we do at youth line is just being able to relate to someone at that level,” says Benson.
Moser says if anything, she hopes parents use the show to start a dialogue with their kid and to encourage them to do the same with their friends.
If you need help, the line to call no matter what your age is 1-800-273-TALK. You can also text “Teen-2-Teen” or “2-7-3-TALK” to 83986.