[UPDATE] CenturyLink says a cut fiber optic cable caused downed phone service in several parts of Southern Oregon. Century Link customers in and around Eagle Point, Shady Cove, Diamond Lake, Crater Lake, Prospect, and Butte Falls lost service this afternoon. The company said Internet and phone service was been restored by the evening.
[ORIGINAL STORY] EAGLE POINT, Ore. – CenturyLink is reporting a network outage currently impacting telephone and 911 services affecting customers in the following areas: Diamond Lake, Crater Lake, Prospect, Butte Falls, Shady Cove, and Eagle Point.
Those in the above locations cannot call outside of their exchange area or call 911. CenturyLink is reporting, however that cell phones are working. Customers are encouraged to go to their local Sheriff’s Office or Fire Department, if they have an emergency and need 911 services.
“CenturyLink’s priority is customer service and customer safety and
restoring communications,” Doug Patterson, Area Operations Manager said.
“We appreciate our customers’ patience while we work to resolve this